SCOPE
These General Terms and Conditions (hereinafter referred to as GTC) apply to the provision of rooms and all related services and deliveries by Hotel Allegra Lodge or achesa Lifestyle AG (hereinafter referred to as Allegra Lodge) to customers (hereinafter referred to as guests). All offers made by Allegra Lodge are based on these GTC. They form an integral part of every contract. Any changes to these GTC require an express written agreement between the parties. This also applies to the waiver of the written form requirement. If these GTC contradict any contractual terms and conditions of the guest, these GTC shall take precedence.

CONCLUSION OF THE CONTRACT
Following the reservation by the guest, the guest will receive a written reservation confirmation from Allegra Lodge by email. The contract between the parties is only concluded when Allegra Lodge sends this written reservation confirmation to the guest.

1. ARRIVAL AND DEPARTURE TIMES
The hotel room is available from 02:00 pm on the day of arrival and must be vacated by 12:00 noon on the day of departure.

2. CANCELLATION OF AN INDIVIDUAL RESERVATION | DIRECT BOOKING
This applies to reservations made by the customer by telephone, via the hotel’s official website, or by email:

Individual bookings can be canceled free of charge until 04:00 pm on the day of arrival (special offers and special rates excluded). After 04:00 pm, a no-show fee of 80% of the room rate for the first night will be charged.

3. CANCELLATION OF A ROOM RESERVATION MADE THROUGH AN EXTERNAL BOOKING CHANNEL
Cancellations of reservations made through an external booking channel, such as Booking, Expedia, etc., can only be made through the corresponding channel under the conditions displayed there.

4. PAYMENT
The hotel bill must be paid at the latest upon check-out. Exceptions are listed separately.

5. SMOKING IN THE HOTEL ROOM
All hotel rooms and public areas are non-smoking. Smoking in the hotel room or out of the window will be penalized with a cleaning fee of CHF 250.00. A covered smoking area next to the hotel entrance is available to all smokers.

6. CONTACT
Cancellations can be made by phone +41 44 804 44 45 or by email.

7. LAW AND PLACE OF JURISDICTION
Swiss law applies exclusively. The place of jurisdiction for any disputes is Kloten/ZH.

8. SUBJECT TO CHANGE

Kloten, February 2026

1. ARRIVAL AND DEPARTURE TIMES
The hotel room is available from 02:00 pm on the day of arrival and must be vacated by 12:00 noon on the day of departure.

2. CANCELLATION POLICY FOR GROUP RESERVATIONS
Cancellation of a confirmed group booking must be made in writing to Allegra Lodge. Unless otherwise agreed in writing, the following costs will be charged:

– Up to 60 days before arrival I No charge
– 59 to 30 days prior to arrival I 50% of the room rate
– 30 to 0 days prior to arrival I 100% of the room rate

The basis for calculation is the number of rooms and the length of stay specified in the final reservation confirmation.

3. CANCELLATION POLICY FOR GROUPS WITH ROOM ALLOCATIONS
Written notification must be sent to Allegra Lodge when canceling a confirmed group booking with a room allocation. Unless otherwise agreed in writing, the following costs will be charged:

From 8 to 10 rooms:
a) The entire group booking can be canceled free of charge up to 2 days before arrival.

b) Up to 2 rooms can be canceled free of charge up to the day of arrival.

c) The group reservation is guaranteed by the organizer providing a valid credit card, and the rooms will be kept available for the entire night.

d) If the group does not arrive or fewer rooms than booked are occupied, Allegra Lodge will charge 80% of the total price for the first night.

e) The hotel bill must be paid when the group departs.

From 11 to 19 rooms:
a) The entire group booking can be canceled free of charge up to 10 days before arrival.

b) Up to one day before arrival, 3 rooms can be canceled free of charge.

c) The group reservation is guaranteed by the organizer providing a valid credit card and the rooms are held free of charge for the entire night.

d) If the group does not arrive or fewer rooms than booked are used, Allegra Lodge will charge 80% of the total price of the first night.

e) The hotel bill is payable upon departure of the group.

From 20 to 29 rooms:
a) The entire group booking can be canceled free of charge up to 21 days prior to arrival.

b) Up to 7 days prior to arrival, 10 rooms can be canceled free of charge.

c) Up to one day prior to arrival, 3 rooms can be canceled free of charge.

d) The group reservation is guaranteed by the organizer providing a valid credit card, and the rooms will be held for the entire night.

e) If the group does not arrive or fewer rooms than booked are used, Allegra Lodge will charge 80% of the total price for the first night.

f) The hotel bill must be paid when the group checks out.

From 30 to 39 rooms:
a) The entire group booking can be canceled free of charge up to 28 days before arrival.

b) Up to 14 days before arrival, 15 rooms can be canceled free of charge.

c) Up to one day before arrival, 3 rooms can be canceled free of charge.

d) The group reservation is guaranteed by the organizer providing a valid credit card, and the rooms will be held for the entire night.

e) If the group does not arrive or fewer rooms than booked are used, Allegra Lodge will charge 80% of the total price for the first night.

f) The hotel bill must be paid when the group checks out.

4. NAME LIST & MENU SELECTION
For group bookings of 8 rooms or more, the organizer must provide Allegra Lodge with a list of participants containing the following information at least 7 days before arrival:

• First and last names of guests
• Arrival time
• Payment terms of guests
• Desired time for breakfast
• Desired time for lunch or dinner
• Selected menu for the group

After the deadline set by Allegra Lodge, any rooms still available from the block will be released for open sale.

5. PAYMENT
The hotel bill must be paid upon check-out at the latest. Exceptions will be listed separately.

6. ADVANCE PAYMENT
Organizers based outside Switzerland:
• 50% of the total amount must be paid by the end of the regular cancellation period
• 100% of the total amount must be paid 2 days before the group’s arrival

Allegra Lodge reserves the right to request advance payment from the organizer at any time.

7. SMOKING IN HOTEL ROOMS
All hotel rooms and public areas are non-smoking. Smoking in hotel rooms or out of the window will be punished with a cleaning fee of CHF 250.00. A covered smoking area next to the hotel entrance is available to all smokers.

8. CONTACT
Cancellations can be made by phone +41 44 804 44 45 or by email to allegralodge@a-chesa.ch.

9. LAW AND PLACE OF JURISDICTION
Swiss law applies exclusively. The place of jurisdiction for any disputes is Kloten/ZH.

10. SUBJECT TO CHANGES

Kloten, February 2026