{"id":11364,"date":"2026-03-25T17:54:12","date_gmt":"2026-03-25T16:54:12","guid":{"rendered":"https:\/\/achesahomes.ch\/dev-allegra-lodge\/?page_id=11364"},"modified":"2026-04-13T18:00:53","modified_gmt":"2026-04-13T16:00:53","slug":"gaste-informationen-a-z","status":"publish","type":"page","link":"https:\/\/allegra-lodge.ch\/en\/gaste-informationen-a-z\/","title":{"rendered":"Guest Information A\u2013Z"},"content":{"rendered":"
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Guest Information A\u2013Z <\/h3>\n\t\t\t

Here you\u2019ll find everything you need to know to enjoy your stay with us to the fullest and feel right at home. We\u2019ve compiled the most important information to ensure your stay is as relaxed and hassle-free as possible.rnrnOur friendly team is always here to help. Whether you have a question or are looking for a local tip: We\u2019ll do everything we can to make your stay with us in Zurich-Kloten unforgettable.<\/p>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t\n\n<\/tag>

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ADAPTER I CHARGING CABLE
\n<\/strong>You can obtain adapters and mobile charging cables for various models from our reception, subject to availability. We will charge you a deposit of CHF 20.00 when you borrow the equipment, which will be credited when you return it.<\/p>\n

At the head of each bed, you will find a USB socket that can be used to charge various mobile devices.<\/p>\n

ALLERGIES
\n<\/strong>If you are allergic to feather bedding, we will be happy to provide you with pillows and duvets with synthetic fillings. If you have any food intolerances, contact reception. It is best to let us know your requirements before you arrive.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t \t\t\t\t\t\t\t\t

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BABY CRIB
\n<\/strong>A baby crib can be reserved when you book your room or order at reception on arrival. Depending on availability, the baby crib will be provided for CHF 15.00 per night.<\/p>\n

BANK MACHINES
\n<\/strong>Banks and ATMs are located on the opposite side of Kloten station. For opening hours and locations, contact reception.<\/p>\n

BAR TSCHADUN
\n<\/strong>The bar is open from Monday to Sunday from 05:00 pm to 12:00 pm.<\/p>\n

BATHROBE
\n<\/strong>On request we can provide you with a bathrobe for CHF 10.00 per day.<\/p>\n

BORDING PASS
\n<\/strong>Send an e-mail to allegralodge@a-chesa.ch<\/strong><\/a> and the boarding pass will be printed out for you at the reception.<\/p>\n

BREAKFAST
\n<\/strong>In the Restaurant & Bar Tschadun next to the reception we serve our rich breakfast. You have the choice between:<\/p>\n

Breakfast buffet:
\nMonday to Saturday from 06:00 am to 09:30 am and Sunday until 10:00 am.<\/p>\n

Express breakfast:
\nDaily from 05:30 a.m. to 07:00 a.m.<\/p>\n

BUSINESS-CORNER
\n<\/strong>Internet access and printing facilities are available at the high table in the lobby.<\/p>\n

BUS FROM AND TO THE AIRPORT
\n<\/strong>Buses run from Zurich Airport bus station to Kloten at regular intervals. Take bus 731 in the direction of Kloten-Buchhalden (bus stop Kloten, Breitistrasse\/Bahnhof) or bus 733 in the direction of Kloten-Graswinkel (bus stop Kloten, Bahnhof) for about 10 – 15 minutes to Kloten.<\/p>\n

You can buy tickets for all public transport online or at the SBB ticket machines in arrival halls 1 and 2, in the Check-in 3 area, at Zurich Airport station or Kloten station.<\/p>\n

Current timetables for train and bus connections can be found online on the websites of SBB<\/a> (Swiss Federal Railways) and ZVV<\/a> (Zurich Transport Network). This allows you to conveniently view and plan your travel times at any time.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t \t\t\t\t\t\t\t\t

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CAB
\n<\/strong>Our team at reception will be happy to organize a cab for you.<\/p>\n

CAR RENTAL
\n<\/strong>A large car rental centre with various providers is located at Zurich Airport on the first floor of the Airport Shopping.<\/p>\n

CHANGE OF MONEY
\n<\/strong>We are happy to exchange euros, US dollars and British pounds for you at the current daily exchange rates at reception.<\/p>\n

CHECK-IN
\n<\/strong>Your booked room will be ready for you from 02:00 pm on the day of arrival. Early check-in is possible for a fee, subject to availability.<\/p>\n

CHURCH
\n<\/strong>There is both a Catholic and a Reformed church in Kloten. The service in the Reformed church takes place on Sundays at 10:00 am. Masses in the Catholic church are as follows:
\nThursdays at 09:00 am, Saturdays at 05:00 pm and Sundays at 10:00 am. There is also a prayer room at the airport which is open to all religions.<\/p>\n

CONFERENCE FACILITIES
\n<\/strong>Our conference rooms offer space for up to 50 people. For more information, contact reception.<\/p>\n

CREDIT CARDS
\n<\/strong>In addition to cash, we also accept the following means of payment:
\nVisa, Mastercard, EC-Maestro, Diners Club, American Express, Post Finance, UnionPay, VP Bank, TWINT, JCB. Note that we do not accept personal checks.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t \t\t\t\t\t\t\t\t

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DEFIBRILLATOR
\n<\/strong>In the event of an emergency, there is a defibrillator at reception. Do not hesitate to contact reception immediately in an emergency. We are always available to help you quickly.<\/p>\n

DEPARTURE
\n<\/strong>We ask you to vacate your room by 12:00 noon on the day of departure. Your luggage can be stored in the luggage room. Online check-out is available for those in a hurry. We also offer late check-out subject to availability and for a fee. Contact reception.<\/p>\n

DIGITAL SERVICE
\n<\/strong>Use our digital services during your hotel stay to check in, access your room and check out.<\/p>\n

With our digital services, we offer our guests a contactless and secure stay in our hotel rooms, business apartments and studios. The innovative service offers you a stress-free online check-in from home or on the go. With the mobile key on your cell phone, you can go straight to your room without having to wait at reception. Alternatively, a self-check-in desk is available next to reception. For more flexibility and time savings on the day of departure, we recommend online check-out. Simply try it out and discover the contactless hotel stay.<\/p>\n

DOCTOR
\n<\/strong>If you need an emergency doctor, contact reception if possible. The Airport Medical Centre at Zurich Airport is available by phone +41 43 816 60 00 from 08:00 am to 5:00 pm.<\/p>\n

DRINKING WATER
\n<\/strong>The tap water in our hotel is of the highest quality and can be drunk without hesitation and used for the kettle or coffee machine.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t \t\t\t\t\t\t\t\t

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EXCURSIONS
\n<\/strong>City tours or day trips can be booked directly at reception. Documents from various providers are available at reception.<\/p>\n

ELECTRIC CARS
\n<\/strong>A charging station for electric cars is available to our guests in the underground garage for a fee. Contact reception to use it.<\/p>\n

ELEKTRIC CONNECTIONS
\n<\/strong>The entire hotel is equipped with 220-volt connections.<\/p>\n

ELECTRIC KETTLE
\n<\/strong>Each room has a free electric kettle. Use the kettle exclusively to boil water.<\/p>\n

EMERGENCY
\n<\/strong>In an emergency, you can contact reception at any time. A first aid box with disinfectant spray, bandages, plasters and other aids is available there for minor injuries.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t \t\t\t\t\t\t\t\t

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FIRE ALARM
\n<\/strong>Note the escape plan in your room on the inside of the room door.<\/p>\n

FIRE
\n<\/strong>Help to prevent a fire. In the event of a fire alarm, follow the escape plan which you will find on the inside of the room door. In the event of a fire, inform reception immediately on 8444.<\/p>\n

What to do in case of fire:<\/p>\n